MEMBER SERVICES AND POLICIES/STUDIO RULES AND REGULATIONS

CANCELLATIONS: You must cancel class 12 hours in advance or you will be deducted that class. This includes switching time slots under the 12-hour notice time period. You may cancel class through our online system anytime before the 12-hour period and then you will be given that class back into your packages. If you have a medical emergency and can’t make a class please call the studio or email in. 

LATE ARRIVALS: We ask that you please try to get to class on time! Once the class starts, it is very crazy inside the BEATBOX Studio and we don’t want people to get injured by bags or weights. We will allow late arrivals up until 5 minutes after class starts. After the 5 minute window we will turn the late arrival into a cancellation. 

PERSONAL BELONGINGS: You agree that BEATBOX is in no way responsible for the safekeeping of your personal belongings while you are present in the facility. You assume all risk of loss for any of your personal belongings.

ATTENDANCE: You must be physically present at the start of class or your spot may be released to a waitlisted client. There is a 5-minute window after the class starts where you will be allowed to come into the class. After that, your spot will be given to waitlisted client. Reserved classes must be changed or canceled within 12 hours of scheduled time or they will be forfeited.

 STUDIO: If recovering from injury or illness, notify the instructor prior to the class start time. Phones are not permitted within fitness studio. Gym equipment is to be used as directed. Do not enter studios while class is in progress.

CLUB FACILITIES: Toiletries and amenities, including but not limited to skincare products, body care products and towels, are to be enjoyed by guests that have purchased a class or service that day in reasonable quantities. These items may not be removed from the BEATBOX premises. Tampering with equipment, such as thermostats is not permitted. If you require assistance, please ask a team member. Lockers are for day use only. Contents left in lockers overnight may be placed in lost & found or donated to charity.

BEHAVIOUR: BEATBOX intends to provide an environment that is pleasant, healthy, comfortable, and free from intimidation, hostility, discrimination, or other offences. Harassment of any sort – verbal, physical, and visual – will not be tolerated. BEATBOX is a place of wellness and community. Be respectful of other guests and team members

Expiration Dates

Memberships, classes and packages expire. The expiration dates are set out below:

·       All CLASS PACKAGES expire depending on the number of classes. It is clearly stated on the website (www.beatboxto.com) when packages expire in the PRICING page.  

·       ALL MONTHLY UNLIMITED MEMBERSHIPS are valid from the purchase date, until the same date of the next month (.e.g. if a membership is bought on February 15 using a monthly unlimited package, the membership will terminate on March 14 at 11:59 p.m.). This membership will automatically renew unless cancelled by client. These memberships are able to be paused if need be, please contact the studio.